In the wake of the Royal Commission into Aged Care Quality and Safety, Australian Residential Aged Care Facility (RACF) managers are facing a dual crisis:
While Return on Investment (ROI) is traditionally measured in dollars and cents, modern facilities must also consider the “ROI of Joy” — where resident wellbeing directly impacts staff retention, morale, and operational efficiency.
Staff burnout in the aged care sector is often driven by the emotional labour required of care workers.
On any given shift, staff are torn between:
When teams are stretched thin, social interaction is often the first casualty. This leads to:
Matilda is not designed to replace the human touch — she is designed to protect it.
By offloading repetitive and time-consuming social tasks, Matilda allows staff to work at the top of their license, focusing on meaningful human connection that technology cannot replicate.
So how does a companion robot deliver measurable ROI?
The answer lies in social automation.
Consider a typical afternoon lifestyle programme. A single coordinator may be responsible for twenty residents. If several residents require individual redirection or reassurance due to anxiety, the entire group activity can quickly unravel.
Matilda supports efficiency in several key ways:
For residents living with dementia, reassurance often needs to be repeated.
Matilda can calmly answer questions like:
She can do this dozens of times an hour with consistent warmth and clarity, preventing staff fatigue and frustration.
Higher levels of engagement are linked to:
For facilities, this translates to a calmer environment, improved safety outcomes, and reduced clinical burden.
In an increasingly competitive aged care market, families are actively seeking providers who embrace innovation.
Promoting a Robot-Assisted Engagement Programme positions your facility as:
It also demonstrates adherence to the Quality of Life expectations set by regulators and families alike.
Very little time.
Matilda follows a plug-and-play design philosophy. Most staff can be trained in under one hour to run pre-set activities. Ongoing support is provided to ensure smooth adoption.
Yes.
Matilda provides documented records of resident engagement and participation, which can be valuable during audits — particularly for Aged Care Quality Standard 4: Services and supports for daily living.
The true ROI of Joy is reflected in:
By investing in Matilda, facilities are not just purchasing a robot — they are investing in time, wellbeing, and sustainable care delivery.
Ready to empower your care team?
Book a demo for your facility and see how Matilda can transform daily workflows.
